Most often asked
Account
Deposits and payouts
Bonuses
Security
Responsible gaming
Most often asked
Most often asked
Account
Deposits and payouts
Bonuses
Security
Responsible gaming
Are your games fair?
To create an account, you just need to click on the "Register" button in the upper left corner of the page and enter all the required information. We will then send you an email with a link to verify your email address. Once all this is done, your account will be fully active.
What is the training schedule on the platform?
To create an account, you just need to click on the "Register" button in the upper left corner of the page and enter all the required information. We will then send you an email with a link to verify your email address. Once all this is done, your account will be fully active.
How many hours a week will I need to devote to studying?
To create an account, you just need to click on the "Register" button in the upper left corner of the page and enter all the required information. We will then send you an email with a link to verify your email address. Once all this is done, your account will be fully active.
How to create an account in our casino?
To create an account, you just need to click on the "Register" button in the upper left corner of the page and enter all the required information. We will then send you an email with a link to verify your email address. Once all this is done, your account will be fully active.
What should I do if I forgot my password?
The fastest way to create a new password is to click on the "Forgot your password?" link. We will then send you an email that will take you to a new link. You can then enter a new password for your casino account. You can also contact our support service via online chat or by sending an email to the address indicated on the website. We will gladly help you!
What should I do if I forgot my email address?
Just contact our support service via online chat or by sending an email to the address indicated on the site and we will solve this problem for you.
Can I change my email address?
No, unfortunately you can't change your email address.
Can I create multiple accounts?
Unfortunately, only one account per computer/IP/address is allowed.
How to add another currency?
Just go to your personal profile, click on the "Add currency" button, and then select the desired currency from the drop-down menu.
How to choose another currency?
Once you have added the required currency (see previous question), go to your personal profile and click on the "Select" button located next to the currency you want to make active.
What currencies are accepted in our casino?
We currently accept deposits and payouts in USD, EUR, CAD, NOK, RUB, JPY, BTC, BCH, LTC, ETH, AUD, NZD, DOG.
How long does it take for a deposit to be credited to my account at this casino?
You don't have to wait at all. Deposits are processed and the balance is replenished - instantly. This means you can start playing right away.
Do I have to pay commission for deposits or withdrawals?
Some transactions will be free, but for others you will have to pay a small commission, the amount of which depends on the chosen currency and payment system. Please visit our Payments page for more details.
What is the minimum amount of money I can deposit and withdraw?
The minimum deposit amount is 1000 RUB. The minimum withdrawal amount is 1000 RUB. Please visit our Payments page for more details.
How long will it take for me to receive my payout?
Our goal is to always process payouts instantly. Over 90% of payments are processed this way, but it also depends on the payment system you used to deposit. The average payout processing time is 30 minutes. For more information on the time it takes to process a payout, please visit our Payments page.
I made a deposit, but the Bitcoins did not appear on my balance. What should I do?
The first thing you can do is to check if your transaction has completed successfully. You can easily do this yourself by going to the BlockChain.info website. If so, please contact our support team and we will resolve this issue as soon as possible.
What are bonuses?
Bonuses are extra money that can be added to your account. This gives you some edge and increases your chances of winning big. The amount of the bonus may vary. All players need to wager the amount of the bonus before they can withdraw it.
How can I find out how much I need to clear the bonus?
Go to the "Bonuses" page. There you can find your active bonus and the current wagering amount. If you need help, then please contact us by mail indicated on the site.
I received my bonus, but for some reason the wagering amount does not decrease. Why?
Different casino games contribute to wagering requirements in different ways. Please visit the bonus terms page for full details.
How many times do I have to wager my bonus?
The wagering amount varies for different bonus promotions. Please visit the Referral Bonus Terms page for full details.
Are your games fair?
Certainly. Fair play is just as important to us as a trusting, long-term relationship with our customers. That is why the results of most of the games we offer are verifiable. This means that all game results are not faked and can be independently verified by the player. In addition, we fully guarantee that all games are fair, as we have received a Cuaraçao license, and the games themselves are RNG certified.
Can I play at the casino without spending money?
Yes, you can. You don't have to spend real money to test games. At our online casino, you can play in test mode and explore our extensive collection of games to find out which one you like the most.
What to do if the game freezes in the middle of a round?
In most cases, you will be able to re-enter the game and start exactly from the place where the game was frozen the previous time. If this does not happen, then the round will be played out on the server. This will happen even if your computer is frozen or you have lost connection to the Internet. All winnings will be credited to your account in the usual way.
I can't enter the game. What should I do?
To play at our casino, you must have the latest version of Java and Flash installed on your computer. You can download Java for free here: http://java.com/; and flash is here: http://get.adobe.com/flashplayer/. If nothing changes, then this may also mean that your connection to the Internet has been cut off. Also, in such cases, we recommend that you clear your cache or cookies, restart your browser and/or PC and try again. Finally, if none of this helps, please contact our support team. We will resolve all issues as soon as possible.
How to take a screenshot?
A screenshot is a photograph of what is currently displayed on your screen. The image will be saved on your computer as a file, after which it can be attached to emails that you will send to our support team.
To take a screenshot in Windows, just follow the steps below:
Step 1: Make sure you want to take a screenshot of exactly what is currently displayed on the screen. Close or reduce any other windows that might interfere with the image.
Step 2: Click on the "Print Screen" button. It is usually located on the right side of the keyboard.
Step 3: Open the "Paint" or "Word" application and press Ctrl + V to paste the image. You can also select the "Paste" option from the "Edit" menu. After that, you will see that the made image will appear in the document.
Step 4: Save the file to your computer using a name that will make it easy for you to find it. We also recommend that you save it to your desktop for this.
Step 5: Attach this file to your email, including all additional information about the error.
To take a screenshot on a Mac, simply follow the steps below:
Step 1: Make sure you want to take a screenshot of exactly what is currently displayed on the screen. Close or reduce any other windows that might interfere with the image.
Step 2: Press Shift + CMD + 4 and then Spacebar to activate the camera. Click to take a screenshot of the current screen image. The image will automatically be saved to your desktop with the date and time.
Step 3: Attach this file to the email addressed to our mailbox, including all additional information about the error.
Is all my personal information safe at this casino
Certainly! Our website is powered by 128-bit SSL (secure connection protocol) encryption technology. In the field of online security, it is used to transmit sensitive information, so you can be sure that your credit card numbers and other personal data will be protected by world-class professionals.
Do I need to verify my account in order to make a deposit or withdrawal?
No, we don't require it. However, in cases of suspicion or fraudulent activity, we will need to request additional documents in order to verify your account.
How do I upload my documents for review?
You can upload your documents directly to your personal profile. Remember that the maximum size of any file is 2 MB. Files are accepted in the following formats: bmp, pdf, gif, jpeg, jpg, png and tif. When you have entered your personal details, go to the "Documents" page to download them.
How long does it take to verify documents?
Documents are checked as quickly as possible, but sometimes this procedure can take up to 24 hours. If you follow the steps above, we may not have to ask you for additional copies of your documents, and your payment may take less time to process.
Can you not accept my documents?
Yes. We must act in accordance with the rules set by our licensing authority in Curacao.
Why do I need to upload documents to verify my account?
Our top priority is to keep all of our players safe and as such we take this process very seriously. We work in accordance with the requirements of the Curacao Gaming Commission. So, in certain cases, we request these documents from the players, thereby creating an absolutely safe playing environment in which you can fully enjoy our site.
Can I close my account?
Yes, you can. We offer the option to close your account for a specified period of time. To do this or find more information about it, please contact us via online chat or email.
Can I close my account permanently?
Yes, although for security reasons our site cannot delete your account. If you would like to remove it permanently then please contact support via email with a short explanation as to why you would like to do so. After that, your account will be permanently closed without the right to reopen. Please note that you will also not be able to create a new account.
