By opening a user account, a customer relationship is established
between the customer and Williams & Coast.
Processing of a Transaction dispute case is done in line with the
requirements of FD and International payments organizations.
When opening a user account, the validity of the customer's
restrictions is also checked from the list of persons in the register
of self-excluded person maintained by the Lotteries and Gambling
Supervisory Inspection of the Republic of Latvia. If the player is on
the self-excluded person list, a user account will be created, but it
will not be possible to gamble for which the restriction applies.
Williams & Coast has the right at any time to request additional
information about the account, credit card, bank or e-wallet account,
identity documents, etc. for the purpose of preventing misuse, even
after activating the user account of the gaming environment.
A person under the age of 18 is not allowed to gamble in Latvia and
therefore a person under the age of 18 years of age cannot open an
account with Williams & Coast in Latvia in accordance with the
Gambling Law.
Each player can have one user account. Each player can only use the
account personally, while it is strictly forbidden to transfer the
username and password to another person. Williams & Coast has the
right to block and/or close a user account at any time if there is a
suspicion that the account holder is not using his account
personally. In this case, Williams & Coast shall not be liable in any
way for any damages that the registered user may suffer as a result
of such a decision.
Players are prohibited from using methods or means when playing a
game of chance that are contrary to the best practices and customs of
gambling (including, but not limited to, electronic, mechanical or
other means that allow the customer to determine, modify, record or
analyze, depending on the game or part thereof, the outcome of the
game, the amount of winnings to be paid out, the chances of winning
or the strategy of the gaming system in use, etc.) or that reduce the
chances of winning for fellow players
Williams & Coast personnel have the right to restrict player bets if
the player violates this Agreement.
Williams & Coast shall not be liable for any loss or damage caused by
force majeure or other events outside of its reasonable control
caused by force majeure, including power outage, disruption or
failure of telecommunications services or networks, or any other
delay or failure caused by a third party.
If a customer discovers a malfunction in Williams & Coastgaming
system, he or she undertakes to immediately forward information about
the malfunction to Williams & Coast customer support. The possibility
of compensating for material damage arising from the failure is
considered by Williams & Coast only if the customer has immediately
fulfilled this obligation.
Williams & Coast has the right to unilaterally and without notice to
restrict the use of certain services, including setting limits for
customers.
By navigating our website, the customer agrees that Williams & Coast
may install certain information on their computer, mobile device as
"cookies", i.e., small text files that allow to memorize the
customer's preferences.
The customer undertakes to inform Williams & Coastwithin 1 (one)
business day after registration by sending an e-mail to
support@williams-coast.com that he/she is a politically exposed
person (within the meaning of the Law on the Prevention of Money
Laundering and Terrorism and Proliferation Financing, hereinafter –
Latvian AML Law) (1), a family member of a politically exposed person
(2), or a person closely associated to a politically exposed person.
Williams & Coast reserves the right to request from the customer
information to prove their identity, age or any other data given by
the customer, for example, the copies of credit cards and identity
documents. Williams & Coast also retains the right to collect, update
and confirm this information through a third party. Williams & Coast
retains this right throughout the customer relationship.
The Service is intended only for the user's personal use and the user
is an ultimate beneficial owner*. The user is only allowed to make
bets for his personal entertainment. Under no circumstances is the
user allowed to use their "real money account" in Williams & Coast
for any other purpose than to use this Service. The user must
disclose complete and accurate information when submitting their data
to Williams & Coast. The user is obligated to update this information
if the data has changed in the meantime.
A customer cannot use any technical error or vulnerability to his /
her advantage. Williams & Coast will be entitled to cancel and
reclaim all winnings gained in this manner.