Overview of Payments. Currently, the Site’s primary offerings are KYC services and subscriptions to play demo games. However, the Site may allow certain monetary transactions in specific contexts – for example, if in the future we introduce any paid services or if you choose to deposit funds into your account for upcoming features. This section outlines the conditions under which any payments or deposits may be made. All the fees and product descriptions are available on our website. We are able to change the information about the prices and products accordingly.
Accepted Payment Methods. The Company (through its payment processing partners) accepts online card payments via Visa and MasterCard (credit or debit cards) for any transactions on the Site. Other payment methods (such as alternative cards, e-wallets, bank transfers, or cryptocurrencies) are not supported unless explicitly announced on the Site. We do not accept cash or checks mailed to us. All payments must be made electronically through the provided payment interface on the Site.
Payment Processing and Cardaq. Card payments on the Site are processed by our authorized payment service provider. By making a payment, you agree to the processing of your payment by such third-party under the terms of their service. The Company does not receive or store your full card details; these are handled securely by the payment processor.
Authorized Card Use. You must only use a payment card that is issued in your name (the same name you used to register your Account and complete KYC). We do not allow payments from third parties on your behalf. Before accepting a deposit, we reserve the right to verify that you are the legitimate cardholder. This may include additional checks or documentation, such as requiring a photo of the card (with sensitive numbers masked) or a verification code. Using stolen, cloned, or unauthorized cards is illegal and will result in immediate account termination and reporting to authorities.
Currency. All transactions on the Site are conducted in the currency indicated on the payment page at the time of transaction. The Site may display balances or accept deposits in one or more currencies (for example, USD, EUR, or other local currency options). If your payment method is in a different currency than the one we support, your bank may perform a currency conversion at their exchange rate and possibly charge a conversion fee. The Company is not responsible for any exchange rate differences or fees charged by your bank or card issuer.
Minimum and Maximum Amounts. We may impose minimum and maximum limits for deposits (or any payments) per transaction. These limits will be clearly displayed on the deposit interface. For example, you may see a message such as “Min $5 - Max $150 per transaction” (as an illustration). We may also set daily, weekly, or monthly limits on the total amount you can deposit, in accordance with our responsible usage policies or legal obligations. You agree not to attempt to circumvent these limits (for instance, by making numerous small transactions). If you desire to deposit an amount outside the allowed range, please contact our support for guidance (note: support of this nature is provided only if real-money functionality is active, which may not be the case currently).
Fees. By proceeding with the transaction, you acknowledge and accept any displayed fees. If no fee is displayed, then no fee is charged by us (note that your bank may still charge you, such as cash advance fees or foreign transaction fees, depending on how they classify the payment – the Company has no control over that).
Payment Timing. Deposits via Visa/Mastercard are typically processed instantly or within a few minutes. However, in some cases, a transaction may be delayed or require manual review (for example, if flagged by the payment processor’s fraud rules). If your deposit does not appear in your Account within a reasonable time, do not attempt repeated deposits without checking, as this could result in multiple charges. Instead, contact us for assistance. We are not liable for delays in payment processing that are outside our control (such as issues with the card networks or bank).
Account Balance and Use of Funds. If the Site allows you to maintain a real-money balance (e.g., by preloading funds for accessing available services), such funds will be reflected in your Account. These funds are held by the Company or by an authorized e-money provider acting on the Company’s behalf and remain associated with your Account.
Funds deposited into your Account may only be used for services explicitly offered by the Site, such as identity verification or access to licensed software tools. Deposited amounts cannot be applied toward services not listed or supported on the Site.
Users are advised to deposit funds only when there is a clear intent to use available services. If funds are deposited in error or without an immediate applicable service, Users may contact the Company to discuss available options, including retaining the balance for future use or requesting a refund, subject to the provisions of Section 5.12.
No Withdrawals of Winnings. Since the Site does not offer real-money gambling, you will not have any “winnings” to withdraw. There is no withdrawal facility on the Site for converting virtual credits to cash. Any reference to “Withdraw” in the user interface (if visible due to standard platform design) is non-functional in the context of demo play and should be disregarded. Should the Company introduce real-money features in the future, separate terms regarding withdrawals and winnings will be provided at that time. For now, the only potential withdrawals could be returning any deposited funds (see Section 5.12).
User's Financial Responsibility. You are responsible for ensuring that any funds you use for payments are your own and derived from legitimate sources. You must not deposit money obtained through illegal activity (such as fraud, theft, or money laundering). We may ask for proof of the source of funds if there is suspicion of unlawful funding. Furthermore, you agree that you will not attempt any chargeback or reversal of a payment without a valid reason. If you believe a transaction was unauthorized or processed in error, you must contact our support to resolve the issue. Unwarranted chargebacks (for example, claiming a charge was fraudulent when it was actually authorized by you) are considered breach of these Terms and may lead to account termination and legal action. The Company reserves the right to recover any chargeback losses from you, including by sending outstanding debts to collection.
Refunds. Given that currently the Site does not require payment for its core services, refunds are generally not applicable. However, if you did make a deposit or payment and the service you paid for is not provided or is significantly not as described, you may request a refund. Refund requests should be made by contacting our customer support (via the Contacts page or provided email) and explaining the situation. We will review each request on a case-by-case basis. If approved, refunds will typically be made to the same payment method (and card) from which the original payment was made, and in the same currency, if possible. Please note that refunds can take several business days to appear on your account, depending on the card issuer’s processing times. If a refund is issued, your access to the service in question (if any was provided) may be revoked (for example, if you paid for a premium feature and then got a refund, you’ll lose access to that feature). The Company also reserves the right to deduct any applicable transaction fees or costs from the refund if the refund is due to no fault of the Company (for instance, if you deposited by mistake and simply changed your mind).
Errors and Disputes. If you believe there has been an error in any transaction (for example, you were charged the wrong amount, or a deposit was charged to your card but not reflected in your Account), you must notify us as soon as possible. We will investigate and, if an error is found on our side or the processor’s side, correct the error (which may include crediting your Account or issuing a refund, as appropriate). We may request documentation from you to assist in the investigation (such as screenshots or bank statements showing the charge). The Company’s records and logs will be considered authoritative in determining the outcome of any financial dispute, unless you can provide clear evidence of an error.
Anti-Fraud Measures. All transactions are monitored for fraud. If a payment is flagged or suspected to be fraudulent or made in bad faith, the Company has the right to suspend the transaction, reverse it, or freeze the related funds and the Account, pending further investigation. We may also request additional verification from the User (such as providing a selfie holding the card used, etc.) if fraud is suspected. The Company will cooperate with financial institutions and law enforcement in any investigation of fraudulent transactions.
Financial Institution Fees and Taxes. The Company is not responsible for any fees that your own bank or card issuer may charge you related to payments on our Site. These might include cash advance fees, over-limit fees, insufficient fund fees, or currency conversion fees. You are solely responsible for such charges. Additionally, because the Site currently yields no winnings or income to Users, you should not incur any tax obligations by using it. However, if in the future there are any taxable events arising from your use of our Services (e.g., if some reward or contest with a prize is offered), you will be responsible for reporting and paying any applicable taxes in your jurisdiction. The Company will comply with any tax reporting obligations that may apply to it but is not responsible for advising you on tax matters.
